Create Your Own Chemistry: What We Offer You

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity and inclusion and through lifelong learning and development.

At BASF, we constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2024 as one of Canada’s Top Employers for tenth consecutive year, one of the Greater Toronto Area’s Top Employers for the eleventh year in a row, and twice being named one of Canada’s Top Employers for Young People and Best Diversity Employers.

We invite you to join our best team on our journey to create solutions for a sustainable future!

CRM Manager – Contract (105622)

Working Model: Hybrid (3 days in office a week).

Location: Calgary, AB

This is a contract position, minimum length is 12 months. 

Where the Chemistry Happens…

We are looking for a CRM Manager to lead the initiatives, activities, and team responsible for current CRM systems and for developing and delivering future focused CRM tools and services. This includes leading the successful integration and business readiness for Salesforce and other CRM business systems for internal use, which support the customer interface and the portfolio. In this role, there is a strong need for you and your respective team to effectively collaborate and communicate with multiple cross-functional teams at a regional (North American) and local (Canadian) level.

Formula for Success: You Will…

• Work with Canadian, Regional (North American), and Global colleagues to define the next generation digital and value-added services which will provide the best opportunities to grow the Canadian portfolio by way of advancing the tools and services the customer facing team members have for engaging with customers. As part of the planning process, ensure the tools and services are aligned to address overall business needs.
• In preparation for the launch of Regional (North American) CRM solutions, lead the collaborative development and implementation of the pre-launch plan, working with third party providers, regional and local cross-functional teams to successfully prepare the CDN business for solution launch and integration.
• Building upon the learnings of pre-launch development work, define and implement the launch plan which will lead to rapid adoption and active engagement with Regional CRM.  As part of the plan, define and align on the resource requirements and effectively manage the use of available resources to achieve launch and integration goals.
• Work with the various Subject Matter Experts (SME’s) such as Sales, Marketing, Commercial Operations and Fulfilment to identify and prioritize needs. Working with a central budget, define what the annual priorities are and implement with the SME’s accordingly.
• Provide leadership internally to CRM Specialist and to 3rd party CRM system provider to effectively maintain and optimize existing CRM systems.
• Effectively lead and manage the CRM Team.

Ingredients for Success: What We Look for in You…

• University degree in Business, Agriculture, Information Systems or a related field.
• Minimum 6-8 years career business experience involving CRM, Customer Experience (CX), Marketing and/or Sales.
• Experience working within and understanding the agricultural industry would be an asset. Strong understanding of business and customer needs.
• Proven ability to work collaboratively and develop opportunities across a broad and diverse set of functional teams internally and externally.
• Experience with or exposure to Customer Relationship Management systems.
• People management experience would be an asset.
• Entrepreneurial drive to encourage thinking outside of the box to stimulate innovation.
• Demonstrated good judgment on the marketability of creative ideas effectively engaging internal and external stakeholders on multiple levels.
• Ability to identify long term opportunities and take the necessary actions to capitalize on this. Additionally, ability to simplify complex subjects to reach a wide variety of people and effectively move concepts forward while providing direction, enabling the team to perform at its best.
• Very strong strategic and critical thinking, taking personal responsibility to ensure customer requirements are met.
• Excellent organizational, presentation and report writing skills.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.  We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

Inclusion and Equal Opportunity Empoyment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line “Recruitment Accommodation Request”.

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.