Specialist, Strategic Planning, Management & Evaluation

Human Services – Social Development, Planning and Partnerships

Status: 3 Regular Full Time & 1 Contract Full Time (12 months)

Salary Range: $89,469 to $111,834 per annum (plus comprehensive benefits)

Work Mode: Hybrid *see below for more details about this work mode

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Who we are:The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

​​​

The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

What you will do in this role:

Conduct internal and external assessments, review evidence and drivers of success, facilitate strategic and operational planning, strategy execution, alignment and accountability, performance analysis/measurement and evaluation to ensure progress towards achieving effective and efficient programs and services
Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance management purposes, draw cross-linkages between this data, report and community indicators (e.g., Canadian Index of Well-being)
Ensure alignment of departmental efforts to the Region of Peel’s Strategic Plan through strategic planning, performance management and change management methodologies
Lead and assist in internal and external facilitations and consultations from a planning and performance perspective with a focus on outcome metrics
In partnership with program areas, develop and analyze Key Performance Indicators (KPI) using data that is both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved and where areas for development/improvement are identified
Provide evaluation support by facilitating the development of evaluation frameworks through the theory of change methodology, logic models, performance measurement frameworks, evaluation questions and plans
Keep abreast of best practices in strategic planning, performance management and evaluation and work to builds the capacity of the Department through knowledge exchange and developing learning tools to support internal staff in strategic management pursuits
Provide recommendations and advice with respect to risk management, quality assurance, business continuity and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery
Work collaboratively with the Supervisor/Manager and Divisional partners to complete customer satisfaction reviews to ensure that service providers offer levels at a standard that complies with the expectations of Human Services policies, procedures and applicable legislation

What the role requires:

Post-secondary education in Human Services, Planning, Public Administration or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic model, performance measurement framework and evaluation matrix development
Experience in strategic and operational planning aligning to outcome development, strategy execution, accountability, and performance analysis/management
Experience in methodologies such as project management, change management, and process management and improvement
Knowledge of Key Performance Indicators (KPI) in order to ensure effective measurement relating to the administration of programs, services and processes

Skills/Abilities:

Analytical and critical thinking skills
Exceptional communication and facilitation skills, both oral and written
Political awareness and sound judgment
Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint, Project)
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice to have:

Knowledge of statistical software (e.g., SPSS) and programming (e.g., VBA) is considered an asset
Experience in program evaluation methods and practice, including statistical validity and reliability testing, sample size calculations, statistical power, etc. is considered an asset
Credentialed Evaluator designation and Credentialed Strategic Planner designation considered an asset
Perks @ Peel and why you will love working for us:

Comprehensive Health, Dental, Vision benefit plan including psychological health
Automatic enrolment into OMERS pension plan (where applicable)
Accrue Vacation on a monthly basis up to 3 weeks per annum
3 Paid personal days and floating holidays
Flexible hours supporting your wellness and wellbeing
Annual performance review and merit increases based on performance
Supportive leadership and a culture of respect and inclusion
Access to tuition reimbursement and learning and development resources
Work Mode & Job Location: In this role, you’ll enjoy the flexibility of a hybrid work arrangement. This means you’ll have the ability to work off-site and on-site as needed, depending on operational needs at the 10 Peel Centre Drive, Brampton ON worksite. The frequency of on-site work may vary from week to week, depending on operational demands, which can evolve over time.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.