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Team Assistant

What We Do:

Children’s Treatment Network (CTN) supports over 39,000 kids and youth with disabilities and other developmental needs. We provide intake, service navigation and coordinated service planning, assessment and diagnostic services, specialized clinics and rehabilitation services, including physiotherapy, occupational therapy and speech language therapy.

Funded by the Ministry of Children, Community and Social Services, CTN is an Ontario provincial government funded not-for profit organization, that offers services through contracted partners in the education, health and community sectors. Through its innovative network model, CTN’s commitment to providing family-centered care is anchored by an electronic client record that is shared across its partner organizations and provides the foundation for integrated plans of care and services.

Dedicated to creating a vibrant community where all kids, youth and families belong, we have a strong commitment to equity, diversity, inclusion, Indigeneity and accessibility. With this in mind, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of colour, members of the LGBTQ2S+ communities and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

What We Offer:

Competitive compensation including optional participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation pay entitlement
An opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their families
The chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovation
The opportunity to work with us to achieve CTN’s strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovation

What You Will Do:

CTN is looking for a temporary, full-time (contract) Team Assistant until March 31, 2027, who will be responsible for providing administrative support to CTN Intake Services. The Team Assistant role will involve communicating with families and Network partners. This role receives and processes client referrals and is responsible for ensuring that the client’s shared electronic record is opened and updated to reflect the status of the client and the services they are waiting for and/or receiving and other program specific tasks as assigned. This position reports to the Supervisor, Team Assistant Services.

Responsibilities:

The successful incumbent will be responsible for the following duties and responsibilities:

Network Responsibilities:

Respond to general inquiries from clients and families and Network providers
Screen and direct inquiries of a clinical nature to appropriate programs and services team member
Initiate and support quality improvement by working with CTN, Network partners and other agencies to improve service to clients, families, and Network partners
Participate in Network activities including committees, training sessions, family events and professional education sessions
Take every reasonable precaution, always, for the protection of themselves and other workers at CTN; and report any situation related to health and safety to the supervisor

Clinical Responsibilities

Receive, process and track referrals to CTN as per referral maps and program processes
Open, update and ensure information documented in the shared electronic record is current, complete, relevant, and accurate
Send appropriate CTN correspondence to families as per referral and program process
Engage with families, clients and providers using a solution-focused approach, to assist access to services and supports
When appropriate, obtain Network Consent for the Sharing of Information and confirm family understanding of the consent process and the Network’s Privacy and security practices
Keep current general office administration and intake practices and programs across CTN and the Network
Take every reasonable precaution for the protection of clients and families in regard to any potential danger to safety
Identify potential risks to the client/family and respond appropriately
Maintain confidentiality of all personal health information and when applicable sensitive program information
Adhere to Privacy legislation respecting the privacy of clients and families

Administrative Responsibilities

Provide support to receptionist and administrative assistants as required
Maintain file systems for both electronic and paper requirements
Direct generally inquiries to appropriate CTN departments
Provide excellent customer service to all internal and external customers

Other

Ensure legal compliance to the Employee Standards Act of Ontario, Ontario Health & Safety Act, and other regulations and best practices
Other duties and projects as required

What We Need:

A minimum of two-year College diploma in Office/Business Administration or Medical Administration is required
A minimum of one (1) year of relevant office administrative experience in healthcare or social services environment is required
Demonstrate professionalism with respect to confidentiality, good judgement, discretion, and accountability
Ability to manage multiple priorities while maintaining strong attention to detail in high-pressure fast paced environments
Excellent inter-personal skills including strong oral and written communication
Advanced skills with Microsoft Office Suite and electronic medical records
Ability to work flexible hours in support of requirements that may fall outside of the typical work hour framework
Knowledge of the children’s service systems in Simcoe County, Toronto and York Region considered an asset
Ability to communicate in French or other languages considered an asset
Experience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis, and Inuit (FNMI) communities considered an asset
Certified First Aid considered an asset
Demonstrated commitment to a safe environment for staff, clients, and families by working in compliance with the Occupational Health & Safety Act and related policies
Ability to travel to assigned office, between CTN sites and/or other locations as required

Selected Successful Candidate Will Be Required To:

Produce a clear police record check with a vulnerable sector check prior to start of employment

Be able to travel to assigned office, between CTN sites and/or other locations as required
Maintain the ability to work effectively in a temporary hybrid environment and have access to appropriate internet capacity
Any candidate being considered for employment at Children’s Treatment Network (“CTN”) must be able to provide supporting documentation to confirm their eligibility to legally work within Canada. Proof of eligibility includes but is not limited to a social insurance number (SIN), Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit, or valid receipt from Immigration Canada of an application for a post-graduate work permit.

Office Location:

Richmond Hill or Barrie

Starting Salary: $50,054

Salary Range: $50,054 – $55,0615

CTN’s total rewards package includes competitive compensation, optional participation in the Healthcare of Ontario Pension Plan (HOOPP), vacation pay entitlement, and the opportunity for hybrid work (*position specific).

To Apply:

Submit your resume to careers@ctnsy.ca
Quote Job ID #SE-004 in the subject line of email

Applications are accepted from March 2 – March 13, 2026.

Thank you for your interest in this opportunity!

Case Coordinator (Permanent Full-Time)

Read this first!
Established in 1973, Interval House is Canada’s first shelter for women and children experiencing abuse. We are trailblazers in the campaign for women’s empowerment and independence and we provide innovative, specialized, and transformative services that help to break the cycle of intimate partner violence.
Checkout our website for more details, www.intervalhouse.ca
Interval House embraces challenges and changes. The organization values and encourages new opportunities, being a sector leader and colouring outside the lines. We think it’s important to ask ourselves the hard questions: Are we doing what we set out to do? Do the programs and services we offer help women become self-sufficient and break the cycle of violence? As the world changes around us, we need to pivot and change. Are there gaps in our services? Should we fill them ourselves?

Why is what we do important?
Leaving an abusive relationship is not the end of the story. Living a full life after trauma requires help and guidance to address all those unique barriers in a society that is not designed for the most vulnerable. Our goal is to be creative and innovative with our programs and services to help address these barriers and empower women to face their challenges with knowledge, skills, and confidence.

Job Summary:
The Case Coordinator’s overall accountability is to ensure the structured and effective delivery of specialized services and programs for women and their children escaping intimate partner violence, through a Case Management approach by: assessing client’s short and long-term needs; assisting in developing and implementing related action plans; applying relevant tools; assisting in monitoring and evaluating the client’s actions through individual counselling, support and professional assistance.

Duties and Responsibilities (not limited to):
▪Implement all tasks associated with the 24-hour Crisis and Information line
▪Conduct client’s admission and discharge interviews and in-depth assessment
▪Schedule appointments with individual client to develop and implement case plans
▪Perform individual supportive counselling that facilitates trauma recovery from abuse; provide grief and PTSD counselling, cognitive therapeutic support, coping and life skills.
▪Follow-through to ensure accomplishment of case plans, including housing, legal services and access to specialized counselling
▪Regularly evaluate and report on status of case plans
▪Complete client discharges according to established procedures
▪Document relevant information and compile statistical analysis and monthly reports to Manager – Program Administration
▪Perform required office administration tasks
▪Perform building security check
▪Respond to emergency situations as necessary
▪Perform mandatory shelter operation tasks
▪Perform mandatory office administration tasks

Job Requirements & Competencies:
▪Relevant education and/or related experience in programs for intimate partner violence
▪At least 2 years’ direct service experience working with women experiencing intimate partner violence
▪Excellent skills and experience in case management-based planning, implementation and assessment
▪Thorough knowledge and understanding of the stages of change counselling model
▪Experience related to crisis intervention
▪Ability to perform outreach to relevant agencies and the IPV Sector

Ability to perform counselling for trauma recovery from abuse, grief, cognitive therapeutic support, coping and life skills
▪Counselling/advocacy and facilitation skills for individuals and groups
▪In-depth knowledge/understanding of issues affecting women and children who have experienced intimate partner violence and resources to support them
▪Excellent documentation skills and records management
▪Demonstrated ability to analyze statistical data and compile reports
▪Ability to navigate database and case management software
▪Experience using Microsoft Word, Outlook, Excel, Access and Power Point and ability to use database
▪Ability to adhere to policies and procedures and best practices
▪Observation of strict confidentiality
▪Consistent ability to demonstrate respect for boundaries and professional behavior in delivery of services and adhere to policies and procedures and best practices
▪Ability to communicate verbal and written information formally, accurately and clearly
▪Goal and results driven
▪Effective time management skills
▪Respect for boundaries and excellent interpersonal skills
▪Ability to manage conflicts
▪Capable of managing own emotional difficulties
▪Group facilitation and presentation skills
▪Observation of strict confidentiality
▪Demonstrate initiative to be proactive in the job
▪Ability to develop reliable work relationships within a diverse work environment
▪Demonstrated ability to positively accept and respond to feedback
▪Must be flexible with workdays and/or hours
▪Valid First Aid/CPR/Food Handling certificates
▪Light to moderate lifting, climbing stairs etc.

Job Details:
Reports to: The Residential Program Co-Managers.
•Job Type: Full-Time permanent
•Hours of Work: 35 hours per week
•Salary Range: $48,000 to $51,000 annually
•Work Arrangement: Onsite
•Location: Toronto, Ontario
•Expected Start Date: Immediately

You will benefit from:
•Competitive compensation.
•Paid vacation and sick benefits.
•Optional RRSP benefits.
•Employer fully paid Group Insurance benefits.
•Employee Assistance Program.
•Work/Life balance.
•Career growth and professional development opportunities.

To Apply:
•Email: personnel@intervalhouse.ca
•Attention: Human Resources
•Subject line: CASE COORDINATOR

Good to Know:
•We thank all applicants and will only contact applicants with the required qualifications and competencies.
•Must have evidence of eligibility to work in Canada and legally fulfilling the requirements of the role.
•All successful applicants must agree to undergo a police vulnerable sector check.
•Interval House demonstrates its commitment to employees’ health and wellness, diversity, equity and inclusion, does not condone any form of discrimination and workplace violence whether virtual or onsite.
•Interval House does not use internal AI in its recruitment process.

Resource Development Assistant (Maternity Leave Contract: 13 – 14 months)

Interval House embraces challenges and changes. The organization values and encourages new opportunities, being a sector leader and colouring outside the lines. We think it’s important to ask ourselves the hard questions: Are we doing what we set out to do? Do the programs and services we offer help women become self-sufficient and break the cycle of violence? As the world changes around us, we need to pivot and change. Are there gaps in our services? Should we fill them ourselves?

What’s the job?
Interval House’s Resource Development department is seeking a Resource Development Assistant.

At Interval House, the life experiences and stories of the women and children we serve inspire everything we do. Then this is a great opportunity to be a part of a very mature resource development program with over 30 years experience in Direct Mail, Major Donor, Corporate and Foundation relationship development, and a robust communications program that includes social media, as well as working closely with Direct Marketing firms and Advertising agencies to create award-winning campaigns.

The Resource Development Assistant’s job involves:
•Providing administrative support and contribute to Interval House revenue development, communications, and event coordination.
•Prepare a variety of letters and emails for monthly, peer to peer, and major/corporate donors.
•Support with calls and emails about donations (monetary and gifts in kind) and volunteering.
•Provide administrative support for proposal packages and fundraising campaigns.
•Research, plan and develop content for Interval House social media communications calendar and campaigns.
•Support and coordinate event logistics.
•Respond to public inquiries efficiently and respectfully.
•Assist with updating and maintaining the department’s policies and procedures.

Must Have:
•Knowledge and experience in fundraising
•Strong administrative skills
•Superior written and verbal communication skills
•Excellent organizing and time management abilities
•Experience and knowledge in administration, communications, event planning and fundraising
•Knowledge of digital communications tools including Facebook, Instagram, Twitter, Hootsuite, Canva, Google Analytics, and YouTube

Strengthen your skills and abilities in:
•Effective communication by writing seasonal thank you and donor follow-up letters and emails.
•Creating and designing marketing materials consistent with branding guidelines.
•Report and analyze social media statistics monthly.
•Tracking and gathering data for departmental needs, as requested.

Job Details:
The Resource Development Assistant position will report to the Senior Advisor, Partnerships & Sustainability and Direct Marketing & Communications Manager.

Job Type: Full-Time Fixed-Term Contract (13 – 14 months)
Hours of Work: 35 hours per week
Salary Range: $48,000 to $51,000 annually
Work Arrangement: Onsite
Location: Toronto, Ontario
Expected Start Date: Immediately

You will benefit from:
•Competitive compensation
•Paid vacation and sick benefits
•Employer fully paid Group Insurance benefits
•Employee Assistance Program
•Work/Life balance
•Career growth and professional development opportunities

To Apply:
•Email: personnel@intervalhouse.ca
•Attention: Human Resources
•Subject line: Resource Development Assistant

Administrative Assistant

What We Do:

What We Offer:

Competitive compensation including optional participation in the Healthcare of Ontario Pension Plan (HOOPP) and vacation pay entitlement
An opportunity to contribute to the work of a not-for-profit organization that provides services to kids and youth with disabilities and developmental needs and their families
The chance to be a part of a culture with an organization that values inclusion, collaboration, responsibility, and innovation
The opportunity to work with us to achieve CTN’s strategic goals of putting people at the centre of what we do, striving for excellence, fostering a culture of accountability and stewardship to support community needs, and transformation through equitable data-driven service innovation

What You Will Do:

CTN is looking for a temporary, full-time (contract) Administrative Assistant who will provide timely and accurate administrative and operational support services and ensure the coordination of activities for the Performance and Network Integration team. The administrative assistant manages the coordination and flow of a high volume of information, provides important service delivery and analytical support, as well as plans, schedules, and coordinates a wide range of activities, functions, and events. This position reports to the Director, Performance and Network Integration.

Responsibilities:

The successful incumbent will be responsible for the following duties and responsibilities:

Administrative Support

Assist in coordinating the day-to-day operations of the office, providing related administrative support
Serve as the contact for internal/external calls and inquiries to the office
Manage email, schedule, and calendar of leaders, and organize any related travel and accommodation requirements and course registrations, etc.
Provide meeting and support related to materials preparation, including research, background information, taking and distribution of minutes, recommendation on meeting platforms and digital tools, photocopying/printing and other related activities
Provide logistical support for relevant meetings
Prepare a variety of technical, statistical, financial, and narrative reports, spreadsheets, presentations, letters, memos, and other written correspondence and materials, as required
Complete budget related responsibilities for the department including tracking and submission of expenses and invoices
Gather, enter, and/or update data to maintain records, files and databases, as appropriate
Provide administrative support for special projects as assigned
Provide back-up support in other administrative areas, as assigned
Provide administrative support in CTN’s business continuity response, crisis management and/or issues management
Provide administrative support for strategy-related documents and practices (e.g., operating plans, key performance indicators, dashboards, etc.)
Adhere to privacy legislation respecting the privacy of colleagues, clients, and families.
Ensure legal compliance with the Employee Standards Act of Ontario, Ontario Health & Safety Act, and other regulations and best practices
Proactively integrate principles of equity, diversity, Indigeneity, inclusion, and accessibility into their work, fostering an environment that embraces and values diverse perspectives while ensuring accessibility for all
Other duties and projects as required

What We Need:

Minimum of a college diploma (2-year program) in office administration or business administration is required
Minimum of one (1) year of related office administrative experience in healthcare or social services environment
Excellent organizational skills and demonstrated ability to prioritize multiple and changing demands
Demonstrated ability to work independently and accurately in the presence of frequent interruptions
Ability to work as a team using a problem-solving approach, build its capacity and create an environment of consensus and collaboration
Demonstrated business professionalism and commitment to providing excellence in customer service
Proven ability to recognize where sensitivity is required, exercise good judgement, confidentiality, discretion and accountability in all aspects of the role
Ability to be proactive and anticipate program needs and initiate activities to support leadership
Highly proficient skills in the use of Microsoft Office and other digital applications
Extensive editing and proofreading skills, as required
Excellent written and oral communications skills with the ability to communicate effectively across the Network
Ability to work flexible hours in support of requirements that may fall outside of the typical work hour framework
Knowledge of the children’s service systems in Simcoe County and York Region considered an asset
Lived experience as a person with a disability or a caregiver of a child with a disability and/or developmental needs is considered an asset
Ability to communicate in French or other languages considered an asset
Experience with and understanding of various cultures and cultural communities including Francophone, First Nations, Métis and Inuit (FNMI) communities considered an asset
Certified First Aid considered an asset
Demonstrated commitment to a safe environment for staff, clients and families by working in compliance with the Occupational Health & Safety Act and related policies

Selected Successful Candidate Will Be Required To:

Produce a clear police record check with a vulnerable sector check prior to start of employment

Be able to travel to assigned office, between CTN sites and/or other locations as required
Maintain the ability to work effectively in a temporary hybrid environment and have access to appropriate internet capacity
Any candidate being considered for employment at Children’s Treatment Network (“CTN”) must be able to provide supporting documentation to confirm their eligibility to legally work within Canada. Proof of eligibility includes but is not limited to a social insurance number (SIN), Canadian birth certificate, passport, citizenship certificate, permanent residence card, open work permit, or valid receipt from Immigration Canada of an application for a post-graduate work permit.

Office Location:

Richmond Hill or Barrie

Starting Salary: $50,054

Salary Range: $50,054 – $55,615

To Apply:

Submit your resume to careers@ctnsy.ca
Quote Job ID #FB-001 in the subject line of email

Applications are accepted from February 17 – March 3, 2026.

Thank you for your interest in this opportunity!