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Support Expert

Contract Type: 

Date: Jan 8, 2018
Req Id: 187976
 

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

At Bell Retail, we offer our customers' products and services for both mobile and residential through multiple storefronts across Canada. These include Bell stores, The Source and other approved distributors.

We are a high performance telecommunications sales channel driven by a culture of pride.  We are committed to providing an exceptional retail experience for our clients, creating a great place to work for our team members and being the benchmark for all other sales channels to follow.

We are in search of a Support Expert to join the Bell Corporate Stores Team.  We are a high performance telecommunications sales channel driven by a culture of pride.  We are committed to:

    Providing an exceptional retail experience for our clients
    Creating a great place to work for our people and

Being the benchmark for all other sales channels to follow.

Job Description

The Support Expert will execute the retail service program in our Corporate Stores.  The goal of the Support Expert Program is to increase client satisfaction, decrease churn and improve overall store efficiencies. He will be responsible for the delivery of in-store Client Care and Product Care responsibilities related to post-sales and service support. Support functions performed by the Support Expert include handling returns, repairs, OTC exchanges, software flashing, phonebook transfers, store level client care and administrative responsibilities such as cash deposit reconciliation, payroll entries and others.

Responsibilities

    Handles all service inquiries within the store’s control.
    Provides product advice and assistance for all lines of business including mobility, satellite and internet where applicable.
    Provides advice for add-on products such as accessories, additional services like Fun Bundles, or anything else to improve the post-sales experience.
    Customer facing environment – can occasionally require outbound business development (cold calls, call back, special events, etc.)
    Takes every opportunity to offer additional services to clients to improve client retention.
    Handles client escalations and acts as liaison between the client and Client Care.
    Follows daily POS opening procedures
    Follows daily POS closings procedures including balancing cash.
    Ensure that all cash discrepancies are investigated and reported with SM sign off
    Completes daily bank deposits
    Assists in the preparation of serialized inventory counts with RGIS
    Identifies causes for discrepancies between on-hand quantities and inventory report.
    Places inventory orders for exceptions above forecasted push inventory orders
    Receives inventory into POS
    Organizes backroom stock by manufacturer

Qualifications

    Retail or Customer Service experience in a dynamic and fast-paced team environment
    Excellent written and verbal communication skills
    Flexible to work day, evening and weekend shifts, based on business needs
    Flexible to work with a 35km radius of original store of hire
    Comfortable with technology such computers, mobile devices and digital merchandising
    Report to a Assistant and Store Manager
    PQ Only – Bilingualism in French and English

About Bell

    Bell offers all eligible employees a comprehensive benefits package including:
    Competitive Base pay and incentive programs
    Comprehensive Medical and Dental Benefits
    Disability Benefits
    Employee Share Purchase program with company matching component
    Group RSP with company matching component
    Employee discount on Bell products and services such as Bell TV
    Opportunity for Growth, Development and internal promotion

Bilingualism is an asset (English and French)

Additional Information:

Position Type: Retail Stores
Job Location: Canada : Manitoba : Winnipeg
Application Deadline: 01/20/2018
 
Please apply directly online to be considered for this role.  Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Apply here
 

City: 
Winnipeg
Employer Company: 
Bell
Province: 

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