Intermediate Business Procedures Specialist (Full-Time Temporary up to 12 months) in Vancouver or Missisauga
Posting Date: May 25, 2017
Closing Date: until filled
Web Site: www.central1.com
When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.
Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.
The Intermediate Business Procedures Specialist (Business Procedures Specialist 2) develops and revises standardized procedures, forms and reference materials and develops and facilitates training sessions related to Payment Services products and services. Projects involve the analysis of changes in financial services regulations, legislation, and product development in order to support credit union operations and to meet regulatory requirements.
Assignments are of considerable complexity, with the incumbent leading or working on large scale projects involving wholesale revision of current material and development of new materials. Project life may be up to twelve months or more in duration.
You'll be primarily accountable for:
Researching, developing, writing and editing standardized procedures, reference materials, and forms for the Payment Services content in the Operations Manual Program, for Payment Services internal procedures, and for corporate client procedures (as appropriate).
Analyzing regulatory developments of considerable scope and complexity, identifies
potential areas of compliance vulnerability and risk, and determines the need
for revisions in previously published materials or the development of new
Developing and implementing corrective procedures and forms of considerable complexity to resolve problematic issues.
Developing and revising procedures and technical specifications of considerable complexity for the department
Coordinating the development of diagrams, charts, tables, and completed examples to illustrate specific procedures or process sequences.
Developing and maintaining a document library for the department.
Writing and editing information releases for distribution to Central 1 stakeholders.
Developing, facilitating and maintaining training programs for Payment Services products and services. Training programs could incorporate live and recorded session formats as deemed necessary. Recorded sessions need to be maintained to reflect policy and product changes as they arise.
Serving on a variety of decision making committees as both a participant and/or a resource person.
The ideal candidate has a Bachelor degree in communications, business administration, or other related discipline, and minimum 5 years directly related experience in technical writing, project management of technical writing, and adult education, preferably in a financial services environment. An equivalent combination of education and experience is acceptable. A Community College diploma in technical writing (in addition to a degree) is an asset.
The incumbent requires advanced knowledge and understanding of the methods, standards and best practices relating to technical writing; expertise in analyzing methods, procedures and forms, and designing and facilitating training programs; the ability to manage large projects involving the research, design, writing, and editing of a wide range of typical workplace documents; knowledge of computer systems, basic accounting, and previous involvement in product development; strong communication, research, organization, interpersonal, and customer relations skills; excellent command of the English language; highly developed analytical, problem solving, organizational and project management
skills; highly developed conceptual skills and the ability to understand processes and tasks at a microscopic level; the ability to adapt easily to changing priorities and business needs and work on multiple projects with conflicting deadlines. Knowledge of the Bills of Exchange Act, the regulations of the Canadian Payments Association, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), and familiarity with the credit union
system is an asset.
As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.
Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.
Reporting to: Director, Client and Product Support
Note: This role may be based in our Vancouver OR Mississauga office
Date Posted: May 24, 2017
Internal applicants must apply by May 31, 2017
*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*