Competition Number: 17-3122
Start: As soon as possible.
Workload: 35 hrs/week
Employment Group: Cupe 6
Duties: This position reports to the Manager, Off-Campus Housing and Homestay Programs and is responsible for providing support to international students at The High School and Vancouver Island University (VIU) and their host families. Liaise with agents, families (domestic and international) and international students, clarify program parameters, policy, practice and expectations. Coordinate information, prepare welcome letters for host families, students and their agents/institutions, contact students and agents to request missing file information and/or follow up as required. Provide initial contact with general public; respond to program enquiries, field calls from host families; assess new host applications for basic suitability, and liaise with various on and off-campus departments and organizations in regard to host or student support on campus and in the community. Maintain host and student databases and update host website. Maintain Homestay deposit account; process group program schedules, and fees of groups and individual international students; initiate purchase orders, cheque requisitions and EFT deposit refunds to students, groups and hosts. Provide support to the Manager and coordinator(s).
Required Qualifications: One-year certificate, or equivalent, from an appropriately accredited institution. Three to five years recent, relevant experience. Advanced level word processing and MS Office proficiency. Ability to work independently and as part of a team; set work priorities and handle multiple tasks. Excellent interpersonal skills and demonstrated sensitivity to cross-cultural groups. Superior written and spoken English. Strong decision making and problem solving skills are required to assess incoming information in order to respond appropriately. Experience communicating with non-native English speakers (both written and spoken). Demonstrated attention to detail.
Preferred Qualifications: Applied Business Technology program. Proficiency in a language other than English.
Homestay or Student Housing related experience.
Please Submit: CV/Resume
Copies of transcripts/credentials/qualifications identified on resume
Name and contact information for three people willing to provide a reference
Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
Posting Period: October 23, 2017 - November 01, 2017
Note: Vancouver Island University regrets that only candidates selected for an interview will be contacted.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Vancouver Island University embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Aboriginal descent.