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Guest Service Agent

Contract Type: 

Closes: May 31, 2017

Creates 100% guest satisfaction by providing Canad Four Star Service and by exceeding guest expectations

    Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
    Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
    Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Performs other duties as required to provide Canad Four Star Service

    Receives and processes incoming customer reservations
    Greets customer and finds out what they want (dates, times, type of rooms, etc.)
    Offers alternative room types, rates and packages to the customer
    Records reservation information accurately; identifies and records group and transient book codes and special requests
    Identifies commissionable reservations and secures required information
    Records and processes deposit and billing information
    All other duties as required

Maximizes occupancy and average rate by offering a variety of rates and promotional packages and by helping to maintain accurate occupancy forecasts

    Utilizes suggestive selling techniques as appropriate
    Adheres to rate control procedures based on availability and forecasted occupancy
    Informs supervisor of potential sell out dates so rate restrictions can be adhered to
    Records requests for special accommodations and suites

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Portage la Prairie, Winnipeg
Employer Company: 
Canad Inns Desination Centre Portage la Prairie

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