Posting Date: January 6, 2018
Closing Date: until filled
Web Site: www.central1.com
When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.
Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.
The Fraud Prevention Analyst is responsible for coordinating analysis of all sources of debit card and online banking fraud information received by FAS to achieve effective responses to new fraud situations and appropriate responses to fraud trends. The sources of data for debit card fraud include Interac Association alerts; Suspicious Activity Reports from credit unions and alerts from the PRISM ® Fraud Detection System. The analysis includes prompt searches for new CPP locations using the Central 1 CPP Analytics Application as new fraud information is identified. The position facilitates the sharing of information regarding suspected and confirmed debit card fraud incidents between Central 1, Interac and member credit unions and assists in identifying fraudulent activity on credit union member accounts. The sources of data for online banking fraud include Interac e-Transfer alerts and Interac Online Payment alerts. The received information is communicated to the affected credit unions in order to identify online fraud.
You'll be primarily accountable for:
Performs analysis of transaction data from the PRISM Fraud Detection System
Responsible for identifying new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRISM Fraud Detection System
Send PRISM Fraud Alerts (PFA)’s to credit unions and follow-up with the response to update PRISM
Provide assistance to the FAS group as to when to send PRISM Fraud Alerts (PFA)’s to credit unions
Monitor fraud transaction trends and recommend modifications to the rules in PRISM that would result in reduced loss prevention
Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association.
Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions.Follow up with credit unions for response to alerts to ensure compliance with Interac requirements. Provide ongoing updates to active SAA investigations
Issue Interac e-Transfer alerts and communicate to credit unions and Interac
Issue Interac Online Payment alerts and communicate to credit unions and Interac
Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
Maintain an expert knowledge of PRISM, the CPP system and Interac regulations
Maintain database of authorized users and user passwords for the CPP system
Maintain database of skimming information and update records as required. Review data to analyze fraudulent activity and to determine if MemberCards have been used at a suspected skimming location
Respond to credit unions’ requests for assistance in resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has been determined
Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations
Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements
Research, revise and maintain educational materials for credit unions regarding the FAS system
Provides technical support to the FAS group (on-call 24 hours/7 days a week)
Acts as the technical backup when the FAS, Manager Operations is not available
A minimum of 2 years post-secondary education in a related field or at least two years’ experience in accounting, finance, auditing, criminology, loss prevention, law or fraud investigation, with some exposure to fraud prevention. Experience with processor operations, card association rules and technology associated with payment systems is an asset. Proficiency in computer skills and automated office systems is essential. Strong analytical and problem-solving skills are required. An exceptional command of the English language and proven customer service skills are required. The ability to work independently as well as part of a team and trusted to handle a high level of responsibility and confidentiality is essential in this role. Attention to detail and high degree of accuracy. Able to multi task and handle several conflicting priorities simultaneously. Flexibility to work beyond the shift should when necessary. This position requires shift work during weekdays, weekends and holidays.
As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.
Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.
Reporting to: Team Lead, FAS
Date Posted: January 5, 2018
Internal Applicants must apply by: January 12, 2018
*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*
**If you have issues or questions about the application process, please
email humanresources @central1.com with a description of your problem**