Requisition Number 17-1095
Post Date 12/20/2017
Close Date 12/31/2017
Title Financial Services Rep - Fraser Valley Region
Employee Type On-Call
Employee Schedule On-Call
Job Category Customer Service
City Fraser Valley Region
Financial Services Representative - On-call for Chiliwack, Abbotsford and Mission Community Branches
With exceptional listening and compassion skills, and the ability to translate Vancity's Good Money™ brand promise to our members, you will have a solid understanding of customer service skills with solid communication and interpersonal skills to build rapports with members whilst adhering to our retail service experience.
The Financial Services Rep reports directly into the Assistant Branch Manager.
Members will experience engaging, accurate and efficient service delivery that meets their needs and helps Vancity redefine wealth consistent with branch objectives.
Key areas of accountability for this role are:
Perform member transactions consistent with established standards so that a high level of quality service delivery is achieved.
Identify and assess member/prospect needs to provide appropriate products, services and referrals.
Apply branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.
Here at Vancity, we have a consistent set of expectations for all employees:
Work effectively and with full commitment on the tasks assigned by your manager.
Give your manager your best advice.
Stay within policy.
Manage your ongoing career development at Vancity.
Solid communication and interpersonal skills to serve the members (e.g. respond to inquiries, interpret policies and procedures).
Solid knowledge of the concepts, practices and techniques of the related field.
Solid knowledge of the relevant Vancity policies, procedures, products and services.
Basic knowledge of Vancity products and services offered by the specialist roles.
Solid knowledge of the relevant Vancity policies, procedures, systems and software.
High School Diploma (General)
Post Secondary Education/Diploma (Related Discipline)
Solid related work experience.
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We commit to creating a welcoming, inclusive workplace and to working with people and communities to help them thrive and prosper. Diversity is integral to this commitment. Our diversity allows us to fully understand, connect to, and respond to the needs of our members and communities.
Sound like a good fit? Put your outstanding skills to use with an organization that promotes work-life-balance, accountability-based leadership and member-led innovation that creates community impact. Apply online today!