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Director, People Solutions

Contract Type: 

Posting Date:    June 16, 2017
Closing Date:    until filled
Web Site:    www.central1.com

Company Description

When you’re passionate about what you do and where you work, the rest comes easy. That’s the culture at Central 1 Credit Union, and that’s precisely what we’re looking for from you. Supporting nearly 150 member credit unions across British Columbia and Ontario, we’re the backbone of the credit union system in both provinces – taking care of everything from online services and product development, to payment processing, trade association services and more.

Our team of over 600 employees represent some of the most innovative, passionate individuals you’ll ever meet; people who honestly care about the organization, its members and each other. In other words, people who love what they do.
Job Description

Reporting to the Senior Vice-President, Member Relations & Trade Services, the Director, People Solutions is responsible for leading the service delivery and business development of the People Solutions department. This role provides specialized HR services to credit unions across Canada. The team works with Credit Unions across Canada in providing customized Human Resource solutions in the areas of; compensation, board governance, executive recruitments, talent management and employee engagement. Finally, they facilitate knowledge-sharing, networking and collaboration throughout the national credit union system.

Key responsibilities include building, maintaining and enhancing trusting relationships with credit unions to understand their unique needs and opportunities. This position is a leader within the Member Relations & Trade Services division, ensuring cross marketing, internal efficiencies and relationship management opportunities are identified and capitalized to provide ongoing high-value service and information to credit unions. As well, the role oversees the business, strategic planning, and manages the financial performance of the People Solutions department.

Specific Accountabilities Include:

    In addition to management and strategic oversight of the department, the Director will at times deliver external consulting services across a broad range of Human Resources topics to credit unions, other provincial centrals and credit union affiliates. Projects involve scoping client needs, developing comprehensive proposals, establishing timelines and budgets, managing multiple stakeholders with competing interests, and writing detailed post-project reports that analyze findings, discuss options and present recommendations.

    Develops, maintains and fosters strong working relationships with credit unions, ensuring awareness of the value and scope of services offered.

    Develops overall operating plans and oversees the execution for the department. Establishes priorities, key initiatives and resources in consultation with direct reports. Identifies long-term business issues for the departments and establishes plans and priorities to address these needs or challenges.

    Manages the profitability of the departments, implements effective processes and systems to monitor productivity, and performance and pursuing new business development.

    Ensures the delivery of high value and quality solution services within expected timeframes and on budget. Monitors progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.

    Manages and develops vendor relationships.

    Establishes and maintains collaborative working relationships with Central 1 colleagues; peers in other provincial Centrals; and contacts within the credit union system: and identifies opportunities to partner/collaborate on projects of common interest.

    Coaches employees, prepares performance plans and conducts regular appraisals. Identifies and recommends relevant productivity and performance metrics based on best practices and that align with organizational and departmental objectives and priorities.

    Effectively allocates projects; provides coaching, support and oversight to staff; review reports and proposals for quality control purposes; and establishes the expectations of the value to be delivered.

    Ensures all staff have a sound understanding of their roles and responsibilities and the job knowledge and skill sets required to be successful. Focuses on strengthening competencies within and across the departments.

    Works with the team to identify training needs and career development opportunities.


    At least 10 years of relevant, progressive experience, with a minimum of 5 years managing a practice area (including: Human Resources, operations, and governance) and team and business development experience.

    An undergraduate degree in business; a Master’s degree in business is an asset.

    Maintain a current and future focus on changing developments in financial services from a strategic and operational perspective.

    Ability to think strategically and identify opportunities to increase business and improve operational efficiencies. Exceptional interpersonal skills are required to manage and influence a cross-functional
    services team; build key relationships with credit unions and in the financial services market; as well as cross-department to identify and deliver exceptional service.

    Ability to inspire a team and provide appropriate level of guidance and support to ensure for ongoing learning and growth, and quality service delivery.

    Excellent client management skills play an important role in the management of relationship with key members, credit unions and strategic partners.

    Self-motivated, high degree of problem solving/analytical skills, innovative and creative; takes initiative, excellent listening and communication skills.

    Superb analytical skills, exceptional presentation skills and business acumen.

    Detail oriented and superior organization skills; ability to manage competing priorities, project deadlines and clients.

    Demonstrated ability to deal with sensitive issues in a confidential manner.

Additional Information

As much as we believe in working hard, we also believe in personal growth and taking time for ourselves. Accordingly, our total rewards philosophy amounts to one of the best compensation and benefits packages in the industry – from performance-based incentives and extended benefits, to training and education reimbursements and ample vacation time.

Central 1 is committed to diversity and inclusion. If you have a request for a disability-related accommodation, we will work with you to meet your needs.

Reporting to: SVP, Member Relations &Trade Services

Grade: J

Date Posted: June 15, 2017

Internal Applicants must apply by: June 22, 2017

*Unsolicited resumes from vendors will not be accepted for this or any position at Central 1*

**If you have issues or questions about the application process, please email humanresources @central1.com with a description of your problem**

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Employer Company: 
Central 1 Credit Union

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