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Customer Service/Admin Assistant

Contract Type: 

Date Posted: November 8, 2017

Langley Gymnastics Foundation is a non-profit society located in the Langley Events Centre that provides quality gymnastics programs to athletes of all ages and skill levels, from Parent & Tot gymnastics classes to Competitive programs. We’re searching for a friendly and professional individual ready to join our tight-knit office team as a full-time Customer Service/Admin Assistant.

OUR ORGANIZATION’S MISSION

To provide the environment and support structure for every athlete of our club to achieve his or her goals. Our motto is “What I Believe, I Can Achieve!”

AN OVERVIEW OF THIS ROLE

Our Customer Service/Admin Assistant is the first person a customer sees when they walk through our doors, and the first voice they hear when they phone our organization! That’s why we’re looking for someone who is not only friendly and personable, but also able to fully understand customer needs so that they can use all their resources to provide an exceptional customer experience. You’ll be lending a helping hand to other departments by doing tasks here and there, working especially close with our Accounting department to assist with communicating with customers who have outstanding customer accounts.

From general office filing and data entry, to assisting customers in all aspects, to registering them for programs, an ideal candidate for this position is someone who has a positive, professional, and helpful attitude as well as initiative and a willingness to learn.

DUTIES & RESPONSIBILITIES

    Reception and customer service – act as a first point of contact for the organization, assist customers with registrations, questions, concerns, and issues  over the phone, via email, and in person
    Maintain up to date knowledge and understanding of all offered services and programs, as well as all policies and procedures related to them
    Troubleshoot technical problems related to products and services and guide customers through online registration platform
    Cash handling, date entry, filing, organizing, and distributing mail
    Create customer accounts, complete registrations, and apply invoices and payments to accounts
    Maintain electronic records
    Conduct calls to proactively inform customers of new programs and promotions
    Keep the office tidy and ensure the lobby and bathrooms are presentable at all times during the day
    Provide administrative support and assistance for other departments, especially Marketing and Office, as well as Accounting to work on accounts receivables.

REQUIREMENTS

    Exceptional phone manner and customer service skills - the ability to fully understand customer needs, and the drive to go above and beyond to meet those needs
    Analytical and problem solving skills
    Accuracy and strong attention to detail
    Honest, punctual, reliable, and excellent at communicating with team members and customers
    Strong organizational and multitasking skills, with a high level of initiative and the ability to coordinate and manage priorities
    Adaptable, fast learner, and the ability to learn the ins and outs of our Online Registration and Facility Management software (training provided)
    Desktop, mobile, and tablet experience – a minimum typing speed of 50 WPM is required
    Experience with Google Drive applications such as Google Forms and Google Docs
    Experience with MS Office programs, specifically Excel, Outlook, and Publisher
    Previous administration experience (minimum 1 year)
    High school diploma or equivalent; post-secondary diploma or degree in Business Administration, HR, or other related field is an asset
    Knowledge of gymnastics is an asset, but not a requirement!

JOB TYPE

    Full-time (35 - 40 hours/week)
    Schedule may change every 3-5 months, but will generally be:
        Monday, Tuesday, and Friday 9am-5pm
        Wednesday 1pm-9pm
        Thursday 12pm-8pm     
    We offer competitive wages as well as a benefits package, along with a fun, casual, and dynamic work environment
    This position will have a 3 month probationary period, and the benefits package will be included after the probationary period has passed.

HOW TO APPLY

    Send us a cover letter explaining how your skills will help you excel in this role, and why you want to take on this position
    Send us a current resume

Both can be emailed to Tattina Tedaka-Slavik at tattinat@langleygymnastics.ca Thank you to all who apply, however only selected candidates will be contacted for the next step in the hiring process!
 

City: 
Langley
Employer Company: 
Langley Gymnastics Foundation

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