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On-Call Non-Instructional Support

Contract Type: 

Temporary, Part-Time or Full-Time

This position will function as a temporary, clerical support person responsible for performing a variety of duties associated with various positions in Registrars and Enrolment Services (RES).
Assignments within the RES may include, but not limited to:

  • providing front counter services, responding to inquiries from students and the general public regarding registration, prerequisites, admissions, graduation, and College policies and procedures;
  • assisting with inquiries on the Helpline, and verifying and ensuring the accuracy of student records in the Banner system;
  • verifying supporting documentation and performs clerical duties such as data entry, updating forms, generating correspondence, and other duties related to admissions;
  • assisting with the preparation of, and clerical duties relating to, graduation and graduation ceremonies;
  • performing other administrative and clerical duties.

Education & Experience: 

  • Grade 12 plus one year of post-secondary education in arts and sciences, communications, office administration, or related areas. Education to include training in computerized software applications and integrated information systems.
  • One (1) year of recent related experience working within an educational environment using an integrated on-line system such as Banner and providing customer service, preferably within a Registrar’s office.
  • An equivalent combination of education and experience may be considered.
  • Knowledge of the rules, regulations and policies governing the admission of students in post-secondary institutions.
  • Knowledge of programs, courses and student services offered at Langara College.
  • Knowledge of prerequisite, transfer credit, and advance standing practices.
  • Proficiency in computer skills, including word processing (MS Word), spreadsheet (Excel) and email.

Skills & Abilities:

  • Excellent written and verbal communication skills, including the demonstrated ability to communicate in a diverse, multi-cultural environment.
  • Accurate keyboarding skills.
  • Excellent organizational skills and ability to set priorities when encountering conflicting demands.
  • Ability to effectively work with and provide information, assistance, and related services to the public, faculty, staff, and students in a tactful, pleasant, and helpful manner.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to detail and enter data accurately.
  • Ability to process cash, credit, etc. accurately.
  • Ability to handle confidential information responsibly.
  • Ability to work well under pressure, dealing with a constant flow of enquiries requiring endurance, stamina, and the ability to stay focused over prolonged periods of time.
  • Ability to deal effectively with challenging or difficult situations.
  • Ability to adapt easily to meet the different staffing needs of the Registrar’s Office in admissions, information services, graduation, and registration.

Salary Range: Depending on assignment
Employee Group: CUPE
Hours & Days of Work:  Core hours are 8:15 a.m. to 4:30 p.m., Monday to Friday. Actual assignment schedule will vary depending on departmental requirements.
Application Information:  To apply, please submit your resume and cover letter.
Closing Date: On-going                                     
Competition No.: C004-17
We thank you for your interest and advise that only those shortlisted will be contacted.
We are committed to enhancing our diverse workforce.

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Employer Company: 
Langgara College

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