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Associate Registrar, Student Records and Services

Contract Type: 

Office of the University Registrar

MacEwan University inspires students with a powerful combination of academic excellence and personal learning experiences – ours is a connected culture that focuses on learner-centered teaching, and on providing opportunities for students to grow and achieve.

The university provides a transformative education in a creative, collaborative and supportive learning environment. 19,000 full- and part-time students are enrolled in more than 65 programs: four-year undergraduate degrees, applied degrees, university transfer programs and one- and two-year diploma and certificates. Additional offerings include university preparation, English as an Additional Language, professional and personal development courses and workshops, corporate training and the Conservatory of Music.


Along with two other Associate Registrars, the Associate Registrar Student Records and Services reports to the University Registrar and forms part of the leadership team in the Office of the University Registrar (OUR). The Associate Registrar Student Records and Services is responsible and accountable for leading and managing 18 staff, including senior staff and supervisors, who collectively provide the following: information services, university switchboard operations, general advising, issues resolution, fee cashiering, records and transcripts services, degree audit services, and files & mail services.

On matters related to the broad range of services provided in this portfolio, the Associate Registrar acts both as an experienced resource, providing leadership and guidance to the university community and, at the same time, evolves and adapts the range and depth of the services to meet changing circumstances.

The Associate Registrar will work closely with administration in all university faculties, schools, and service departments. A focus on student success, collaboration, efficient administration, and friendly and effective service are important aspects of this role. In conjunction with the other Associate Registrars and Assistant Registrars, this position is responsible for the daily operations of the Office of the University Registrar


• Leadership Skills

• Communication Skills

• Interpersonal Skills

• Management Skills

• Customer Service Orientation

• Organizational Skills

• Project Management Skills.

• Decision-Making

• Results Oriented

• Professional

Position Requirements

Together with the other Associate Registrars, this position is responsible for all daily operations of the Office of the Registrar to facilitate seamless quality services to our diverse student population and community. Ensuring the provision of friendly, accurate, and effective advice, information, and fee cashiering services at the front counter and over the phone, and provides future students, students, staff, and faculty helpful information or direction. Ensures, as designate for the University Registrar, primary custodian of all MacEwan University student records and related processes, the integrity of student records, and university credentials


The ideal candidate will have a graduate degree and several years of progressively related experience within a recognized university setting, or a bachelor’s degree with five or more years of directly related leadership experience within a registrar’s office.

The following experience and personal qualities are seen to be highly desirable and will be sought in candidates for the position.

• Significant work experience in a recognized post-secondary institution with increasing levels of responsibility.
• Strong relevant experience working (4 years) in the area of student records or senior level leadership in registration affairs in a related portfolio.
• Previous experience in staff supervision.

• Experience in working with large committees and participating in academic governance.

• Ability to work positively in a very collaborative environment.

• Experience with FOIP, information management, and records management.

• Experience with policy research, development, and implementation.


When you become part of the MacEwan team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Secure pension plan
• Excellent benefits package
• Effective recognition and retention programs
• Continuous learning culture
• Opportunities for career growth

How to Apply:

Applications for this position should be forwarded directly to:

Ardyce Kouri, Partner or Samantha Chiu, Consultant
Suite 501
10226 104 Street NW
Edmonton, AB T5J 1B8
Phone: 780-420-9900

Email: Edmonton@daviespark.com

Please be advised that applications submitted through www.macewan.ca/careers will be forwarded to Davies Park.

For general inquiries only, please contact us at careers@macewan.ca.

This position is included under the Out of Scope employee policy (D1015).

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
Category     Full Time Continuing
Salary     Commensurate with Education and Experience
Closing Date     Review of Candidates will begin December 1, 2017
Competition No.     17.10.231
Apply Online     Apply Now

Personal Information Collection Notification
Personal information is being collected to determine your qualifications for employment. This information is collected, used and protected under the authority of and in accordance with the provisions of the Freedom of Information and Protection of Privacy Act. It may be provided to non-HR members of a hiring and interview panel if your application advances to that stage of the hiring process. If you have any questions about these arrangements, please contact: Human Resources, University Services Centre, Rm. 10-600, 10700-104 Avenue, Edmonton, Alberta, T5J 4S2 or phone (780) 497-5434.

Employer Company: 
MacEwan University

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